FAQ

Do you do your own design?

Yes, we design different models in order to cater to everybody’s taste. However, sometimes we also buy from the market if we see something beautiful that we just have to have in the shop.

When do you restock?

Unfortunately, we do not have a rolling purchase scheme. We try to keep the shop well stocked and to order new items well in advance. As we are having our own design made, production time is sometimes a bit longer, but we prefer to spend a little extra time in order to get the perfect baskets.

Can I order my own style or design?

Unfortunately, we cannot offer this service for now, but we hope to be able to do it one day.

Where are the baskets made?

Our baskets are handwoven by women in the small town of Bolgatanga in the very northern part of Ghana. To know more, please see here.

What are the baskets made from?

The baskets are made from all natural, eco-friendly material. They are made of elephant grass and the handles are decorated with goat leather. To read more about the process of weaving a basket, please see here.

Do your Moses baskets include a mattress?

We offer a custom made kapok mattress. Please see link. Please note that our baskets are wider than other similar products on the market, they can fit a baby nest if you squeeze it a little.

How do I reshape my Moses basket?

We have shaped your Moses basket prior to shipping it, but sometimes during the transportation it may bend a bit out of shape. To straighten your basket, simply wet the area and mold it back into shape with your hands, then let it dry in the sun or inside in a well-ventilated room. Avoid water on the handles.

Do you ship internationally?

Yes, we most definitely do! Please send us an e-mail and we will work it out.

Are you're favorite basket out of stock?

If you have fallen in love with a certain basket design, which is out of stock, we are more than happy to see if we can find a similar design, or put a special order for the design – just for you! This would take more time than usual to deliver, but in that case we will offer you a 10% discount for the loyalty and patience.

International customs and duties tax

International orders may be subject to local charges. Any import duties or associated fees will be charged when the parcel reaches the destination country. The recipient of the parcel must pay those charges. The refusal of payment of such fees causes a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the amount refunded to you.
Custom policies vary widely from country to country, so please contact your local customs office for further information.

Please keep in mind that our products are handmade by artisans in the open air, which may result in slight imperfections, that do not compromise the functionality of the product, are normal, a stitch out of place or a little off centre makes your product real and unique.